Duelcasinocom.com handles personal data with care and respects the privacy of every player who uses the platform. We collect and use data only for clear reasons linked to running the service, meeting legal duties, and protecting accounts. Our goal is to be transparent about what we collect, why we ask for it, and how long it stays in our systems.
How we collect and use data
When you use duelcasinocom.com, certain information is shared with us so we can run the service correctly and meet the requirements of licensed operators. Most data comes from your account settings, payments, and general interactions with the platform.
Examples of information we may process include:
- Activity logs such as login times and on-site actions
- Payment records showing method used, date, and amount
- Personal data such as your name and date of birth at registration
- Contact details such as your email address and billing details
- Technical data, including device, network address, and browser version
- Communication or account settings selected by the player
We use this information to run accounts, confirm who is using the service, prevent misuse, support compliance checks, and keep the website working as expected. We may also use data to flag suspicious activity, understand usage patterns, and keep internal processes aligned with licence requirements.
Data sharing
duelcasinocom.com does not trade or sell player information. Data is shared only in specific cases and under control. Situations where information may be disclosed include:
- Official requests from authorities related to legal matters
- Checks by trusted service providers that support identity verification and platform security
Any partner or authority that receives data must follow data protection standards and use the information only for the stated legal or technical purpose.
Data security and storage
We follow structured procedures for storing and managing personal data. Access is limited to trained staff who need it for their work. Files and digital records are kept in controlled environments and reviewed when required for regulatory or operational reasons.
Information that no longer has a valid purpose is removed from our systems in line with retention rules linked to licensing and financial record duties. If you request deletion and there is no legal requirement to keep the data, we review the request and close the record.
Your choices and requests
You can contact us to ask what personal data we hold about you, request corrections, or raise questions about how your data is handled. Before we respond, we confirm that the request comes from the account owner. This step protects players from unauthorised access.
If certain information is not provided or access is withdrawn, some services may not work, especially where laws or risk controls require identity checks. When we request extra details, we explain why they are needed and how they relate to account use.
Cookies
Our website uses cookies and similar technologies to run the platform and support account functions. Cookies help save basic settings and keep sessions stable. They can also be used to monitor performance issues and identify technical errors.
Cookie types used on duelcasinocom.com include:
- Essential cookies: required to keep the website running and manage logins
- Performance cookies: used to review technical behaviour and fix stability issues
- Preference cookies: store basic settings such as language
- Partner cookies: limited use for fraud checks and secure payment processing
You can manage cookies in your browser settings. Some site functions may change if cookies are disabled.
How long we keep data
Personal data is kept only as long as needed for legal reporting, licence rules, and day-to-day operations. After that, data is removed using structured deletion steps, unless records must stay in active storage.
Backup data is stored in rotation cycles and removed once the retention period ends.
Contact and questions
If you have questions about your data or want clarification on any part of this policy, you can reach us by support email or live chat. Our team replies in clear language and can explain steps where instructions are needed. We handle privacy requests carefully and aim to keep the process easy to follow.