Duel Casino takes the protection of your personal data seriously and works to respect your privacy. We collect and use data only for clear, traceable reasons linked to service features, legal duties, and account security. Our aim is to be transparent about what we collect, why we request it, and how long it stays in our systems.
How we collect and use data
When you use Duel Casino, certain information is sent to us so we can deliver services correctly and meet licence requirements. Most of this data comes from your account settings, payment details, and general usage of the site.
Examples of data we may process include:
- Activity logs for logins and actions on the site
- Payment records, including method used, date, and amount
- Personal details such as your name, date of birth, and contact details given at registration
- Technical data, including IP address and browser version
Data sharing
Duel Casino does not share player information unless there is a specific legal reason. In some cases, it may be necessary to share data with:
- Authorities that submit official requests related to legal matters
- Trusted service providers that support verification and platform security checks
All partners and public bodies that receive access to data must keep it confidential and use it only under applicable legal or technical requirements.
Data security and storage
We follow structured processes for storing and processing personal data. Access to this information is restricted and granted only to trained staff who need it for specific tasks. Digital records are stored in line with legal requirements and internal security protocols.
Data that is no longer needed for the purposes listed in this policy is removed from our systems and archived where required by law.
Your rights and requests
You can contact us at any time to request details about the personal data we hold about you or to ask for corrections. We process these requests only after we confirm account ownership. This helps protect your privacy and prevents unauthorised access.
Use of cookies
Our website uses cookies and similar technologies to support site functions. Cookies help store your preferences and keep a stable connection during your session.
We use the following cookie types:
- Essential cookies: support key site functions and manage user login sessions
- Performance cookies: help identify technical issues and improve site stability
- Functionality cookies: store settings such as language and currency
How long do we keep your data?
Personal data is kept only for as long as needed to meet legal obligations and keep services running. Data that is no longer required is deleted or anonymised.
Contact and questions
If you have questions about this Privacy Policy or want to make a request about your data, you can contact us at any time. Our support team reviews privacy requests and handles them in line with internal checks, so data-related enquiries are dealt with correctly.